1. Who we are and how these terms apply
These Platform Terms (Terms) form an agreement between STARPLAN AI PTY LTD (StarPlan, we, us or our) and the company or other organisation that creates a hiring account (Customer, you or your). They govern your access to StarPlan's website, Hiring Agent, candidate network, communication tools and successful-hire service (together, the Platform). These Terms apply to company Hiring Agent accounts and the 10% success-fee model.
The person accepting these Terms confirms that they are at least 18 years old and authorised to bind the Customer. By selecting “I agree to the Platform Terms,” creating or using an account, or continuing to use the Platform, you accept these Terms. If you do not agree, do not use the Platform.
2. Eligibility and accounts
- Company hiring accounts are for genuine in-house hiring for your own organisation.
- You must provide accurate, current information and promptly correct material changes.
- You are responsible for account activity and for keeping sign-in credentials secure.
- You must notify us promptly at hello@starplan.ai if you suspect unauthorised access.
3. What StarPlan provides
StarPlan helps Customers describe roles, search candidate profiles, receive AI-assisted recommendations, contact candidates and record hiring progress. Candidate availability, interest, suitability and information may change. We do not guarantee that any candidate will respond, interview, accept an offer, remain employed or achieve a particular outcome.
4. AI-assisted recommendations
Hiring Agent uses automated systems to analyse role information and candidate evidence. Recommendations, percentages, summaries and suggested reasons are decision-support tools only. They may be incomplete or incorrect and are not a substitute for interviews, reference checks, right-to-work checks, qualifications checks, safety checks, legal advice or your own fair and lawful hiring process.
You remain solely responsible for employment decisions. You must not use the Platform to make unlawful discriminatory decisions or rely on protected or irrelevant personal characteristics.
5. Candidate information and permitted use
Candidate profiles, CVs, contact details, assessments and communications are confidential and may be used only to evaluate and progress genuine employment opportunities with your organisation. You must not:
- sell, disclose, republish or build a separate database from candidate information;
- use candidate information for spam, unrelated marketing, surveillance or profiling;
- contact candidates outside a genuine hiring purpose or continue unwanted contact;
- scrape, bulk-download or attempt to re-identify information that StarPlan has masked; or
- retain candidate information longer than reasonably needed or contrary to applicable privacy law.
You must protect candidate information using reasonable security measures and delete it when it is no longer required, subject to lawful record-keeping duties. Our handling of personal information is also described in our Privacy Policy.
6. Introductions and successful hires
A candidate is introduced through StarPlan when the Platform first identifies, recommends, displays, unlocks, refers or facilitates contact with that candidate for the Customer. You must accurately report a hire made following a StarPlan introduction and must not structure an engagement or use another account to avoid an applicable fee.
A successful hire includes employment or another substantially similar direct engagement by the Customer or a related entity. If you already had an active, documented hiring process with a candidate before the StarPlan introduction, contact us promptly with supporting records so the parties can resolve attribution fairly.
7. 10% success fee
Browsing, shortlisting and contacting candidates through a company Hiring Agent account is free. You pay no fee unless your company successfully hires a candidate introduced through StarPlan. When that happens, the success fee is 10% of the candidate's first-year base salary, in Australian dollars, unless a different written amount is agreed before the hire. Bonuses, commissions, equity, superannuation and benefits are excluded unless the checkout expressly states otherwise.
You must provide the accurate first-year base salary and start date and pay the fee through the payment method presented by StarPlan. Payments are processed by Stripe. Any taxes will be included or separately identified as required by law. You must not initiate an improper chargeback for a valid fee; contact us first so we can investigate a billing concern.
8. Placement guarantee
A paid success fee includes a 3-month full-refund guarantee beginning on the candidate's recorded start date. If the candidate's engagement ends within that window, you may request a refund through the Platform before the displayed guarantee end date. We aim to process valid requests within five business days.
The guarantee applies to the placement fee actually paid. It does not cover salary, recruitment costs or other losses. You must provide accurate placement details and reasonably cooperate if we need information to verify the request. This guarantee is additional to any non-excludable rights under the Australian Consumer Law.
9. Acceptable use
You must not use the Platform to:
- break the law, facilitate fraud, impersonate another person or misrepresent a role;
- harass candidates or discriminate unlawfully;
- upload malware, probe security, bypass access controls or interfere with service operation;
- reverse engineer the Platform except to the limited extent the law cannot prohibit it;
- use bots or automated extraction without our written permission; or
- train or benchmark a competing product using Platform content or candidate data.
10. Your content and feedback
You retain ownership of job briefs, company information and other content you provide. You grant StarPlan a non-exclusive, worldwide, royalty-free licence to host, copy, process, adapt and display that content only as reasonably needed to operate, secure and improve the Platform and provide the requested services. You confirm that you have the rights needed to provide that content.
If you voluntarily provide product feedback, we may use it without restriction or payment, provided we do not identify you publicly without permission.
11. Our intellectual property
StarPlan and its licensors own the Platform, software, branding, interfaces, documentation and related intellectual property. Subject to these Terms, we give you a limited, revocable, non-exclusive and non-transferable right to use the Platform for your internal hiring activities.
12. Availability and third-party services
We aim to keep the Platform available but do not promise uninterrupted or error-free service. We may maintain, change or discontinue features. The Platform relies on third parties such as hosting, AI, email and payment providers; their outages or terms may affect availability. Links to third-party sites do not mean we endorse or control them.
13. Suspension and termination
You may stop using the Platform at any time and may request account closure by emailing hello@starplan.ai. We may suspend or terminate access if you materially breach these Terms, create risk for candidates or the Platform, fail to pay an amount due, or if required by law. Where reasonably practicable, we will give notice and an opportunity to remedy a remediable breach.
Terms concerning fees already incurred, confidentiality, candidate information, intellectual property, liability, disputes and other provisions that by nature should continue will survive termination.
14. Consumer guarantees and disclaimers
Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Subject to those rights, the Platform is provided on an “as available” basis and we exclude implied warranties to the extent permitted by law.
15. Liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or loss of profit, revenue, opportunity, goodwill or data. StarPlan's aggregate liability arising from the Platform or these Terms is limited to the greater of AUD $100 and the fees you paid to StarPlan in the 12 months before the event giving rise to the claim.
These limits do not apply where liability cannot legally be limited, or to fraud, wilful misconduct, breach of confidentiality, misuse of candidate personal information or infringement of another party's intellectual property rights.
16. Indemnity
To the extent permitted by law, you will indemnify StarPlan against third-party claims and direct losses arising from your unlawful hiring conduct, misuse or unauthorised disclosure of candidate information, content that infringes another person's rights, or material breach of these Terms. This obligation is reduced to the extent StarPlan caused or contributed to the loss.
17. Changes to these Terms
We may update these Terms to reflect service, legal or security changes. We will post the updated terms and effective date. For a material change, we will provide reasonable notice—normally at least 30 days—unless an urgent legal or security reason requires earlier effect. Continued use after the change takes effect means you accept the updated Terms.
18. Notices
We may send notices to the email associated with your account or display them in the Platform. Legal notices to StarPlan must be sent to hello@starplan.ai.
19. Governing law and general terms
These Terms are governed by the laws of Victoria, Australia. The parties submit to the courts of Victoria and courts entitled to hear appeals from them. Before filing a claim, each party should first try in good faith for 30 days to resolve the dispute by written notice, unless urgent injunctive relief is needed.
These Terms and any terms expressly presented at checkout are the entire agreement about the Platform. If there is a conflict, specifically agreed written terms prevail over these Terms for their subject matter. You may not assign these Terms without our consent; we may assign them as part of a corporate restructure or sale of the relevant business. If a provision is unenforceable, the rest remains in effect. A delay in enforcing a right is not a waiver.